How many years of warranty does a Hästens have?
Up to twenty-five years on the construction, depending on model and finish. Check what your own proof of purchase and warranty document say; that governs, not what a website says.
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- Hästens warranty: what is and isn't covered?
What the warranty does and doesn't cover
Short answer
The Hästens warranty runs up to twenty-five years and covers the construction: the frame and the springs. What it doesn't cover is the gradual change in comfort — the slow softening and the hollow forming where you lie every night. That distinction is the most important thing to know about the warranty, and it is where nearly all disappointment comes from.
Construction is not comfort
A twenty-five-year warranty sounds like a promise that the bed will lie the same for twenty-five years. It isn't. What is covered is that the construction holds: the frame doesn't break, the springs don't give out.
The slow settling of the top layers falls outside it, because that is not a defect but wear — with natural materials it is even a normal course of events. That is also exactly why the care schedule isn't decoration: it spreads that wear instead of letting it land in one spot.
Anyone who knows this distinction beforehand has a completely different conversation afterwards. Anyone who first hears it at the point of complaint feels ambushed, and rightly so.
What you put in writing beforehand
At signing, ask explicitly what the dealer arranges themselves for a wrong comfort choice. That is separate from the factory warranty, varies per shop, and for a bed at this amount is the most important thing you can agree.
Keep the receipt and the bed's details somewhere you will still find them in ten years. A warranty without proof of purchase is in practice not a warranty.
And read the care advice supplied with the bed before you put it away. When a complaint is made, the first question is almost always whether the schedule was followed.
If something is wrong anyway
Go back to the dealer you bought from, not to the manufacturer. The dealer is your counterparty and arranges the assessment. Don't have anything repaired or reupholstered by third parties before asking — that can affect your claim.
Take photographs in raking light: a settled half is all but invisible in a photo taken straight from above and immediately clear from the side. That saves an argument.
Frequently asked questions
Does the warranty transfer if I sell the bed on?
As a rule no: factory warranty is in the first buyer's name. For anyone buying second-hand that means: assume no warranty, and factor it into the price.
Is a dip in the bed covered by the warranty?
Usually not, because it counts as wear rather than a construction fault — certainly if the care schedule wasn't followed. Turning and rotating regularly is the only way to prevent it.